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FAQs


What happens if a chip card is lost or stolen?

  • Consumers need to report a lost or stolen card promptly by calling the toll-free number listed on the back of their card. If they can’t access that number, they can call 1-800-554-8969.
  • Replaced cards will be issued with new account numbers.
  • Remind cardholders that they will need to update any automatic payments with their new 24/7 numbers.
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